Refund policy

Wallvate may provide a refund or replacement when there is a verified issue with an order.

Eligible issues may include:

• The product arrived damaged
• The product has a printing or manufacturing defect
• The customer received the wrong product
• Part of the order is missing
• The order was lost in transit
• The shipment has been stuck in transit for an unreasonable amount of time
• The package was returned during shipping for reasons outside the customer’s control

Reporting an Issue

All issues must be reported within 30 days of receiving the order. For orders that were not delivered, the issue must be reported within 30 days of the estimated delivery date.

To submit a claim, contact us at wallvate@gmail.com and include:

• Your order number
• A description of the issue
• Clear photos of the product received
• Clear photos of the packaging
• A photo of the shipping label, when applicable

Wallvate may request additional photos or information to verify the issue.

Claim Review

Please allow up to 72 hours for Wallvate to review the claim after all required information has been received.

Customers may be asked whether they prefer a refund or a replacement. The selected solution will be processed once the claim has been reviewed and approved.

Submitting a claim does not automatically guarantee that a refund or replacement will be approved.

For questions or to report an issue, contact us at wallvate@gmail.com.